Sitting high on some dusty shelf lies your long lost Vision and Strategy paper.
Hidden deeper is your Mission Statement.
Worth looking at today to see if it’s still relevant.
The problem with strategy and missions is that we rely on humans to deliver them.
Most people really don’t know the strategy let alone assist in its delivery.
Let’s be even more basic.
Do your people know, really know, your standards?
If they do, great.
If not, don’t you think they are worth refreshing?
A brand must (at the very least) offer a continual promise of consistency.
That can only occur if there is consistent delivery of either a service or a product.
Recently I got a bill, a very big bill.
It said lots about ‘standards’
It said even more about a complete out-of-control approach.
The bill was for “advice given”
Thing is, I received none.
The bill (and the point above) were challenged.
Then, the goalposts changed.
Desperation had taken it’s icy firm grip.
“You see Mr. Kenny, the advice you were given was by my predecessor, not me. I would have given you the opposite advice.”
Scary reply. It should worry the MD, The Board, The Stakeholders, The Public and all The Governing Bodies.
Oh, customers too if they get that far!
Somehow, it seems there is more than one standard at play.
Sometime those opposites will clash.
When there is a clash there is fallout.
Where there is fallout there is debris.
Debris can create deep wounds and wounds leave scars.
Isn’t it worth asking 2 simple questions?
How many standards does your organization have in delivering your product or service?
Do your people know your standard or standards?
After all, they are your brand.
Is their version matching your vision?