About Conor Kenny & Associates
What we do and what we are about:
“Strategy is the step by step removal of removable constraints. Competitive strategy means deliberately choosing a different set of activities to deliver a unique mix of value.”
As a business, Conor Kenny & Associates has one clear focus: we work with companies to help them improve performance and deliver the best customer experience possible, at a realistic cost, to ensure the long-term success and growth of their business. Our credo is simple: we want your management and staff to have smiling eyes and deliver the best of everything. Every week, we work with owners and managers of businesses to achieve just that. We improve performance – right across their business – from the front door to the back.
Whether you’re opening a new business in a few months, managing a business through changed economic circumstances, or looking to improve the performance of your people, as well as gain more customers, we’re here to help you succeed.
As our clients regularly tell us, we understand the ups and downs of everyday business life – what customers’ value, and how to deliver that value. Some people might call us doctors. Others call us consultants or advisers. We see ourselves simply as problem-solvers. We arrive quietly and without fuss. Armed only with pen and paper and a willingness to listen. (We’ve a bigger bag of tools than this, but we don’t like to take them out, until we know what needs to be solved.)
We first get your view of your business and how it performs. Then, we look at everything, right across the board. After that, our team of specialists gets to work. They create the right solution to improve performance across each area that needs attention. That might be a piece of one-to-one consultancy with the general manager on an operational plan. Or a series of tailor-made workshops with your management and staff. Or creating a new environment to attract new customers, and keep your existing ones!
We know that your business is important to you, that your reputation is sacrosanct. We’re discreet. You’ll hardly know we’re there, never mind anyone else. We work with you and your staff, with minimum interruption, conscious that you have a business to run each day.
And best of all, we’re fun to work with. We agree solutions that you can implement easily and cost-effectively. We teach your staff through enjoyable, interactive workshops and courses about the importance of an exceptional customer experience. And they learn how each one of them is able to contribute personally to that as a member of your team. You get more time to actually manage your business – the way you want.
In short, we make sure your business benefits from improved performance and have satisfied customers and guests. After all, that is the bottom line – the real bottom line.