Conor Kenny & Associates
 

Our Workshops

Our interactive workshops are original, unique with expert material and expert trainers. We take you out of your comfort zone by challenging you and guide and mentor too. You will always leave with new ideas to implement straight away and meet like minded professionals to share and network with.

Our workshop numbers are always strictly limited.

Hotel Reception Skills Course

 
Tuesday 18 July 2017, 10:00 - 16:00
     
 

Several phone lines are ringing, colleagues are asking questions and there are guests approaching the desk. How do your receptionists handle several people simultaneously with professionalism and poise? This hands on, practical and interactive programme is designed to specifically answer this and other important questions for those who create the critical first impressions at your front desk.
Your receptionist is the first person your guests and clients meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.
This programme will provide delegates with the skills needed to work in a busy hotel reception and front office. This programme will enable participants to become more dynamic within their work place as they deal with daily tasks and demands from guests and colleagues.

Programme Content:
• Effective Communication skills
• Telephone techniques
• Time Management
• Dealing with difficult guests
• Handling conflict situations
• Complaint Handling & Professional Resolution Techniques

Upon completion delegates will be able to:
• Communicate clearly, more effectively and professionally.
• Understand how tone and body language can affect the guest’s reaction.
• Resolve conflicts within the scope of their job.
• Handle complaints effectively and appease the guest.
• Manage time effectively in order to complete all tasks.

Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Fee €195
FOC to CKA Members

Lucie Dowling

Location 
Dublin - Venue TBA
Dublin - Venue To Be Decided




 
You can book a place on any of our workshops and programmes by calling +353 61 502069 or e-mail geraldine@conorkenny.com.
We offer businesses the opportunity to buy places at a more favourable price on a monthly basis, contact Geraldine to find out more.

Please complete the registration form below:
Additional Materials for Download (if applicable)

 Registrations are now closed

It's not what we say...........

Just a quick note to say that the CKA Members programme is proving to be a great success for us and the feedback I have been getting from my team who have attended courses has been fantastic. The workshops scheduled for the coming months are exactly what we need right now and I am looking forward to attending one or two myself. Thanks to you and all the team for providing this excellent programme.
Pamela Nolan, Human Resources Manager, Castleknock Hotel & Golf Club, Dublin.

I heard great feedback from the Wedding Sales Workshop held in Galway during the week. Both Norma and Celine returned very buzzed up from the ideas that were generated and positivity emanating from the event. Continued success & many thanks. Regards Ray
Ray Byrne, Wineport Lodge, Glasson

Just a quick note to thank you for the wonderful workshop that you gave yesterday - it was very enjoyable and interesting - but as you said, it is great to learn from other professionals. Thank you again and have a nice weekend.
Rachael Moylett, Director, Downhill Hotel, Ballina.