Conor Kenny & Associates

Our Workshops

Our interactive workshops are original, unique with expert material and expert trainers. We take you out of your comfort zone by challenging you and guide and mentor too. You will always leave with new ideas to implement straight away and meet like minded professionals to share and network with.

Our workshop numbers are always strictly limited.

The Psychology of Great Service

Tuesday 05 September 2017, 10:00 - 16:30

“A hospitality business is like a theatre.
Every night when the lights go down the show is over another day is done. The next day, no matter what has gone before it, the show will have a new audience, often a first time audience, and today’s show must, at the very least, be better than the day before. The actors who will deliver the show are your people. If you do not invest in them in many ways you will have an average show. After all, what is the point of a beautiful comfortable cosy theatre with great sets, great seats and great lighting if the guys on stage have no idea what they are doing?

The leader’s job is to keep the actors acting and the audience smiling”  - Conor Kenny
In a boom, service suffers – “Sure aren’t we flat out anyway?”
In a recession, service suffers – “We just can’t afford the right people”
In his latest book ‘Dancing at the Fountain – In conversation with world leading hoteliers’, Conor often quotes from the interview with Bernard Murphy, Gleneagles, Scotland, who said “Are you doing something for me or are you doing something to me?”
Of course, it is a subtle difference and one often driven by emotion rather than service but, ‘how you made me feel’ will last a lot longer than the words or even the actions.

This fascinating one day workshop, led by Conor Kenny, will explore, discuss and immediately create actionable homework to drive your service standards even higher. Why? Because after this workshop you will have a deep understanding of ‘impact’.

Based on experience, psychology and 2 highly successful books, this workshop will make you rethink your entire service proposition, psychology and behaviour.
(Now read the opening quote again!)

Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Fee: €195 per delegate

Conor Kenny


You can book a place on any of our workshops and programmes by calling +353 61 502069 or e-mail
We offer businesses the opportunity to buy places at a more favourable price on a monthly basis, contact Geraldine to find out more.

Please complete the registration form below:
Additional Materials for Download (if applicable)


Fees must be paid in full in advance of commencement on this workshop. No refund will be made on any fees paid as a result of a cancellation of a place at any stage in this programme.

Should you have any queries please Contact Us directly


Attend this event?

It's not what we say...........

Just a quick note to say that the CKA Members programme is proving to be a great success for us and the feedback I have been getting from my team who have attended courses has been fantastic. The workshops scheduled for the coming months are exactly what we need right now and I am looking forward to attending one or two myself. Thanks to you and all the team for providing this excellent programme.
Pamela Nolan, Human Resources Manager, Castleknock Hotel & Golf Club, Dublin.

I heard great feedback from the Wedding Sales Workshop held in Galway during the week. Both Norma and Celine returned very buzzed up from the ideas that were generated and positivity emanating from the event. Continued success & many thanks. Regards Ray
Ray Byrne, Wineport Lodge, Glasson

Just a quick note to thank you for the wonderful workshop that you gave yesterday - it was very enjoyable and interesting - but as you said, it is great to learn from other professionals. Thank you again and have a nice weekend.
Rachael Moylett, Director, Downhill Hotel, Ballina.