Conor Kenny & Associates

Our Workshops

Our interactive workshops are original, unique with expert material and expert trainers. We take you out of your comfort zone by challenging you and guide and mentor too. You will always leave with new ideas to implement straight away and meet like minded professionals to share and network with.

Our workshop numbers are always strictly limited.

Service Skills Training for Restaurant Staff

Wednesday 20 September 2017, 10:00 - 16:30

Whether your team is in need of up-skilling, or you’ve some new additions to your team, this 1 day course will provide them with all the information and skills they require and give them the confidence to deliver service excellence.

Course Objectives
 Menu knowledge and accompaniments
 Dietary considerations
 Beverages – non-alcoholic and alcoholic
 The food and beverage service sequence
 Specialised forms of service
 Legal considerations
 Food and beverage revenue control
 Performance measures
 Guest relations
 Suggestive Selling
 Complaint handling


Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Grace Gallagher

Palmerstown House Estate
Naas Road
County Kildare

You can book a place on any of our workshops and programmes by calling +353 61 502069 or e-mail
We offer businesses the opportunity to buy places at a more favourable price on a monthly basis, contact Geraldine to find out more.

Please complete the registration form below:
Additional Materials for Download (if applicable)


Fees must be paid in full in advance of commencement on this workshop. No refund will be made on any fees paid as a result of a cancellation of a place at any stage in this programme.

Should you have any queries please Contact Us directly


Attend this event?

It's not what we say...........

Just a quick note to say that the CKA Members programme is proving to be a great success for us and the feedback I have been getting from my team who have attended courses has been fantastic. The workshops scheduled for the coming months are exactly what we need right now and I am looking forward to attending one or two myself. Thanks to you and all the team for providing this excellent programme.
Pamela Nolan, Human Resources Manager, Castleknock Hotel & Golf Club, Dublin.

I heard great feedback from the Wedding Sales Workshop held in Galway during the week. Both Norma and Celine returned very buzzed up from the ideas that were generated and positivity emanating from the event. Continued success & many thanks. Regards Ray
Ray Byrne, Wineport Lodge, Glasson

Just a quick note to thank you for the wonderful workshop that you gave yesterday - it was very enjoyable and interesting - but as you said, it is great to learn from other professionals. Thank you again and have a nice weekend.
Rachael Moylett, Director, Downhill Hotel, Ballina.